MOTIFMANIA ORDERS will be normally be dispatched within 2 working days of receipt. At busy periods this may take a little longer (if this occurs you will be informed) so please bare with me and remember that the majority of motifs are hand made and although every effort will be made to keep items permanently stocked it is impossible to forecast how items sell ! All orders will be dispatched strictly in the order that they are received, so please order in plenty of time if you require items for a certain date as no queue jumping allowed!

Postage and Packing

MOTIFMANIA ORDERS: No Charge for P & P for orders over £50.01. A flat rate of £1.50 is charged for all orders of £50.00 and under. In order to keep my postage costs down, wherever possible I will recycle packaging which in turn helps the environment and saves you the customer having to pay higher postage and packing costs! UK ORDERS ONLY AT PRESENT.

Minimum Order

Please note that there is no minimum order amount.

Delivery Address

Please supply a delivery address where someone will be there to receive your order as not all orders will fit through the letter box and quite often will be in a little box as oppose a jiffy bag to avoid breakages! A work address is one suggestion or maybe a retired relative who is more likely to be at home. Help me to help you, if there is someone to receive your order there is less chance of it going astray. Thanks.

Returns/Cancellation

MOTIFMANIA ORDERS: If for any reason you are unhappy with any of the products ordered, they may be returned for a refund within 7 workings days of you receiving your order. Please note any returned items must be full packs and in their original packaging. Postage costs will not be reimbursed under these circumstances and please pack items well as I will not refund damaged items through poor packaging. Please obtain a free proof of posting certificate from the Post Office in case items go astray as without, no refund can be given. Please make sure you include your name and address and invoice number with any returns. Refunds made via cheques.

any Damaged/Broken Items

If any of the products you receive have been damaged in transit which occasionally does happen then please return them within 7 working days and you will be sent replacements and your postage costs will be reimbursed by cheque. Again please get a free proof of posting receipt from the Post Office as I can’t replace if the items don’t arrive to me and remember to include your name and address and invoice number.

Currency

At present we only accept UK currency (pounds sterling).

Payments

Are taken via Protx Secured-please read our Security statement for full details. Please note that payments are made to "Motifmania" and this is what will appear on your statement.